Stewarding Supervisor (Full-Time)

Trail Drive Management Corporation – Dickies Arena of Fort Worth, TX

Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena, opened in November 2019, hosts concerts, sporting events and family entertainment, and is the new home to Fort Worth Stock Show rodeo performances.

Reports to: Chief Steward/ Culinary Leadership Team

Supervisory responsibility: Exercises general supervision over a variety of part time operations-based team members with specific focus on stewarding (uniform room, dishwashing, laundry operation etc.) staff.

Job Description

A Stewarding Supervisor will support the Executive Steward and the F&B leadership team with the oversight of all Food And Beverage operations, particularly in the back of house areas. The Stewarding Supervisor will assist with the supervision of dishwashing staff working throughout all kitchens, as well as, ensure that all safety and sanitation standards are always maintained. Stewarding Supervisor will work closely with all departments to support the organization and long-term management of all smallware’s and equipment, as well as, ensure the inventory levels and proper usage of all chemicals. Stewarding Supervisor will actively support any additional needs and objectives of the Dickies Arena Leadership Team. Stewarding Supervisor reports to the Chief Steward and holds a full time, event-based position located within the Food and Beverage Department of Dickies Arena. Hours for this position fluctuate depending upon the arena event schedule.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Assist leadership with the oversight of dishwashing related on-the job training/ efforts of stewarding team members
• Assist leadership with ensuring that all safety and sanitation standards are always maintained in the dishwashing areas
• Ensure that the dishwashing staff is working effectively and efficiently
• Oversee and execute multiple projects in timely manner
• Work in all unique kitchen stations/ locations
• Move large equipment utilizing forklifts and or a pickup truck
• Navigate large pieces of equipment through winding and often congested spaces
• Work closely with other team members and other departments to ensure department specific procedures, tasks and goals are met, consistent and effective communication occurs, efficient operational performance and a positive reputation of venue within the market/ industry is maintained.
• Assist in the hiring, training, staffing and scheduling of stewarding team members.
• Supervise the stewarding team members within the F&B operation.
• Ensure all stewarding team members have the tools necessary to complete their jobs.
• Engage with venue guests, as well as team members to ensure exceptional hospitality is always received.
• Thoroughly and accurately Coordinate all Grease and trash removal
• Oversee the inventory management for all stewarding equipment, cleaning and chemical supplies.
• Oversee the proper storage and staging of all F&B related equipment within on and off-site storage locations.
• Oversee the proper usage and transport of all F&B related equipment throughout the venue
• Meet regularly with the F&B management team to identify repair and maintenance needs throughout the operation.
• Protect and maintain the integrity of all areas / physical footprint operated by the Food and Beverage team.
• Ensure the proper support is provided by the stewarding team as it pertains to item movement, safety and sanitation throughout the F&B operation.
• Assist in maintaining the repair and maintenance request logs/ needs for all F&B operating areas.
• Assist in maintaining the asset tracking tools and placed in service forms for all F&B equipment.
• Ensure proper temperature log completion and filing for all dishwashing equipment.
• Supervise all stewarding staff to ensure they are working effectively and efficiently, including taking breaks at correct times.
• Other responsibilities and tasks as deemed appropriate by the Food and Beverage and Dickies Arena Leadership Team

Competencies

• Communication Proficiency in English
• Ethical Conduct.
• Leadership.
• Problem Solving/Analysis.
• Strategic Thinking.
• Basic maintenance
• Operating mechanical equipment such as floor scrubbers and oil pumps
• Efficient in inventory control
• Maintain valid food handlers and TABC certifications
• Complete vehicle safety trainings as well as a forklift certification

Supervisory Responsibility

Exercises general supervision over clerical, administrative and professional staff assigned to the department.

Physical demands

While performing the essential functions of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone, radio and in-person with others and exchange accurate information. Employee will regularly spend most of their shift standing and walking, traversing stairs, with limited to no sitting. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds. As business, maintenance, operations or emergency situations require, employee may sporadically assist in lifting/moving 100 lbs. or more. Employee must be comfortable with raised volume and/ or dark lighting in specific event settings. Exposed to heat from ovens, burners and steam trays; exposed to cutting and slicing equipment and machines with moving parts; required to stand for prolonged periods; exposed to high noise levels from kitchen equipment and guests at arena; required to wear protective clothing; may need to take precautions to avoid exposure to cleaners and fumes. Additional Eligibility

Qualifications

• Must be a minimum of 18 years of age
• 1-2 years+ experience in a leadership role working in a fast-paced hospitality environment preferred
• The candidate should be familiar with Microsoft applications (Word, Excel, and Outlook)
• Display excellent organizational skills
• Experience with ordering and inventory controls
• Exceptional organizational skills and prioritization with the ability to handle multiple projects at one time
• Have the ability with little guidance to step in to any kitchen/ storage area and operate at a high level
• Working knowledge of state and local health code requirements
• Possess excellent interpersonal skills and diplomacy
• Possess excellent written and verbal communication skills in English
• Strong attention to detail and proven customer service skills
• Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors
• Ability to lift, push, and pull up to 50lbs
• Flexible schedule – nights, weekends and holidays
• Must be able to work in an environment with fluctuating temperatures

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.