Box Office Coordinator

Trail Drive Management Corp., Fort Worth, Texas

Dickies Arena is a 14,000-seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena hosts concerts, sporting events, and family entertainment, and is the home to the Fort Worth Stock Show and rodeo performances.

Job Summary:

Trail Drive Management Corp (TDMC) is looking for a full-time Box Office Coordinator. This position is responsible for servicing both internal and external customers with a heavy emphasis on prioritization, organization, and fulfillment in all aspects of ticketing. In addition, this role takes the lead on hiring and scheduling part-time box office staff for events.

Essential Job Functions:

• Facilitates daily ticket sales for the arena.
• Hires and trains Part-Time Box Office sellers through phone screens, in-person interviews, and coordinates the onboarding of new employees with HR
• Schedules the work of Part-Time Box Office event staff.
• Represents Box Office Department at New Hire Orientation
• Provides the highest level of customer service and assures all customer issues are dealt with in an efficient and accurate manner.
• Prepares cash banks and daily deposits.
• Performs opening & closing procedures: verifies daily cash reports, balances ticket sellers at close of shifts.
• Maintains daily ticket office accounting records; balances and deposits all ticket monies daily. Including but not limited to the Daily Box Office report, daily accounting reports, promoters' event audits, etc.
• Investigates questions and problems related to ticket sales and develops solutions for the general public, event promoters, ticket office personnel, and management.
• Communicates accurate event information to all departments, especially box office staff.
• Establishes and maintains strong working relationships with internal staff.
• Maintains Seller books with accurate event maps
• Coordinates the activities such as initial equipment set-up and tear down, cash/credit card reconciliation, counting sellers in-out and troubleshooting equipment at assigned external Box Office location(s) during the FWSSR
• Performs other duties as assigned.

Qualifications:

• Must be a minimum of 18 years of age.
• 2+ years of Box Office/Administrative experience preferred
• General knowledge and understanding of Ticketmaster Archtics/Host is desired.
• Works independently, exercising judgment and initiative.
• Remains flexible and adjusts to situations as they occur.
• Strong customer service focus; a demonstrated commitment to catering to the customer.
• Exceptional computer skills and programs in the MS Suite of products
• Effective interpersonal skills and problem-solving abilities.
• Ability to work with, motivate, support and involve employees in accomplishing goals and objectives.
• Ability to coordinate ticket office procedures with other staff.
• Ability to communicate effectively both verbally and in writing.
• Ability to safely and accurately handle and account for large sums of money.
• Ability to maintain an effective working relationship with staff, promoters, and the general public.
• Ability to work a flexible schedule including – nights, weekends, and holidays.
• Able to communicate effectively with management, guests, and team members.
• Ability to handle multiple tasks in a fast-paced, high-energy environment.

Working Conditions:

• Employees will work in an environment with fluctuating temperatures.
• Employees must have the ability to lift, push, and pull up to 50 lbs.
• Employees will spend the majority of their shift operating a computer and other office devices.
• Employees may be exposed to high noise levels and/or fluctuating lights in event settings.
• Employees must have the ability to reach, lift, and bend to perform job duties throughout the shift.
• Employees may be exposed to hazards associated with moving vehicles and require strict adherence to safety protocols.

Other Duties:

• This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.