Concessions Stand Lead (Part-Time)
Trail Drive Management Corp. – Dickies Arena of Fort Worth, TX
Dickies Arena is a 14,000-seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena will be owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena, scheduled to open in November 2019, will host concerts, sporting events, and family entertainment and will be the new home to Fort Worth Stock Show rodeo performances.

Job Summary:

Trail Drive Management Corp (TDMC) is looking for a part-time Concessions Stand Lead. This position is responsible for overseeing a Concession Stand, including, but not limited to, pre-event setup, event day operations, and associated administrative paperwork. The primary function of this position is to serve as a team member liaison and support the development and implementation of new ideas, practices, and policies throughout each operation.

Essential Job Functions:

• Maintain complete knowledge of all menu items, production specifications, ingredients, cooking times, and presentations.
• Conduct accurate pre-event and post-event inventory counts.
• Ensure proper setups for all assigned locations and spaces prior to each event.
• Assign opening, in-event, and closing duties based on the assigned location.
• Understand and ensure proper execution of responsible alcohol service.
• Always maintain proper sanitation and food safety standards, following all health code and company guidelines.
• Ensure all required documentation is completed each shift, including temperature logs, inventory sheets, void forms, and spoilage tracking.
• Assist with troubleshooting point-of-sale (POS) systems, including device functionality, connectivity, transaction errors, and user support.
• Provide oversight of concessions stand operations, ensuring proper food timing, efficiency, and hospitality at cashier stations.
• Assist the Concessions Management Team with training team members to support their success and the department’s success.
• Provide in-event coaching on proper practices and procedures; communicate updates to management after each shift.
• Verify that all side work is completed correctly and within the appropriate timeframe.
• Monitor food and beverage quality and presentation throughout the event.
• Monitor stand wait times and escalate concerns when service thresholds are exceeded.
• Maintain organization and cleanliness of all storage areas, including back bars, storage rooms, beverage cages, pantries, and walk-in coolers.
• Conduct end-of-night walk-throughs to ensure all inventory is secured and all spaces meet sanitation and appearance standards.
• Navigate the arena confidently and assist guests as needed.
• Consistently help maintain and deliver excellent customer service.
• Practice proper product control and responsible handling of all inventory and equipment.
• Set up, maintain, and break down/clean concessions equipment to ensure proper use.
• Support other Food & Beverage departments as needed.
• Performs other duties as assigned.

Qualifications:

• Must be a minimum of 21 years of age.
• 2 years of experience in a leadership role working in a fast-paced hospitality environment preferred
• Proficient in Microsoft applications (Word, Excel, PowerPoint, and Outlook)
• Strong attention to detail
• Must possess excellent interpersonal skills and diplomacy
• Works well with others; establishes and maintains effective relationships with fellow workers and supervisors
• Follow cash handling and tip reporting guidelines
• Accurately use POS system
• Ability to work a flexible schedule including – nights, weekends, and holidays.
• Able to communicate effectively with management, guests, and team members.
• Ability to handle multiple tasks in a fast-paced, high-energy environment.

Working Conditions:

• Employees will work in an environment with fluctuating temperatures. This includes working outdoors.
• Employees must have the ability to lift, push, and pull up to 50 lbs.
• Employees will regularly spend their shift standing/walking, traveling stairs, with limited to no sitting.
• Employees may be exposed to high noise levels and/or fluctuating lights in event settings.
• Employees may be exposed to sharp objects, machines with moving parts, heat from ovens, burners, steam, trays, etc.
• Employees must have the ability to reach, lift, and bend to perform job duties throughout the shift.

Other Duties:

• This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.