Concessions Stand Attendant (PT)
Trail Drive Management Corp. – Dickies Arena of Fort Worth, TX
Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena, opened in November 2019, hosts concerts, sporting events and family entertainment, and is the new home to Fort Worth Stock Show rodeo performances.
Reports to: Manager of Concessions, Club Seats, Vending & Rodeo Boxes
Job Description
Attendants are responsible for providing an excellent guest experience with taking food and beverage orders in a timely and efficient manner. The Attendant position reports to the Concessions Management Team and is a part-time, event-based position located within the Food and Beverage Department of Dickies Arena. Hours for this position fluctuate depending upon arena event schedule. In-person and predictable attendance.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- Greet guests in a warm and welcoming manner
- Accurately use POS system while serving high volumes of guests in concessions stands
- Follow cash handling and tip reporting guidelines
- Expedite guest food orders in a timely manner at concession stands or portables
- Stock product, set up set up condiment stations, cashier stations and display baskets
- Thoroughly complete all station set-up and breakdown responsibilities
- Practice proper product control and handling of all inventory and equipment
- Partner with other team members to ensure food and beverage quality
- Assist in preparation of food items
- Check concessions equipment to ensure proper use
- Understand and execute responsible alcohol service
- Understand and maintain proper sanitation and food safety
- Be comfortable with the arena and know how to navigate personally, as well as, assist guests
- Help maintain and ensure excellent customer service
- Other responsibilities and tasks as deemed appropriate by the Management Team at Dickies Arena
Competencies
1. Communication Proficiency.
2. Ethical Conduct.
3. Leadership.
4. Problem Solving/Analysis.
5. Strategic Thinking.
Physical demands
The ideal candidate will be able to work in a concession setting approximately 20 to 30 hours per week. Entire shift will be spent on feet or walking around venue. Fast-paced work in the concessions will be necessary exerting up to 40lbs of force. Attending to guests, as well as, taking and delivering orders will need to be done quickly and efficiently. Pushing a cart may occasionally be required and can sometimes be heavy. Bending and lifting will be required regularly to complete work-related job tasks.
Additional Eligibility Qualifications
- Must be a minimum 21 years of age
- Previous customer service and cash handling experience is a plus
- Ability to work in a fast-paced evolving environment in which guest satisfaction is always the goal
- Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors
- Basic math and cash handling experience
- Ability to multi-task
- Adhere to all cash handling standards
- Work together with co-workers to ensure that guests are always receiving excellent customer service & genuine hospitality
- Understand and execute responsible alcohol service
- Understand and maintain all safety and sanitation practices
- Be comfortable with the arena and know how to navigate personally, as well as, assist guests
- Show knowledge of arena FAQs including event, parking and ticketing information
- Other tasks as assigned by supervisors and/ or managers.
- Strong attention to detail and proven customer service skills
- Exceptional organization and prioritization a must
- Must be able to work in an environment with fluctuating temperatures
- Must be able to perform physical requirements of the position, including bending or lifting up to 40lbs and standing and/or walking for extended periods of time
- Flexible schedule – candidates must have the ability to work nights, weekends and holidays as required
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
