Food & Beverage: Suites Supervisor (Part-time)

Trail Drive Management Corporation – Dickies Arena of Fort Worth, TX

Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC).

Dickies Arena hosted 172 events in our last fiscal year and has been nominated for Arena of the year by both the Academy of Country Music and Pollstar Magazine in 2022 and 2023. The arena now ranks 2nd in gross ticket sales and attendance in Billboard Magazine’s Worldwide Boxscore Midyear chart among venues of similar size. Our team is growing, and we are looking for energetic and motivated individuals to join us on the journey!

Reports to: Manager of Suites & Loge Boxes

Job Description :

The part-time Suites Supervisor is responsible for providing quality and hospitality to our premium guests. As a suites and loge box supervisor, you are responsible for communication between management, FOH staff, culinary, administrative coordinators, and guests. Supervisors work closely with the entire team to ensure productivity and efficiency. Supervisors are responsible for assistance in preparation for events and operational efficiency before, during, and after. The supervisor assists in monitoring staff, ensuring safety, sanitation, and responsible service of alcohol, while striving for an optimal experience for guests. Supervisors will actively support any additional needs and objectives of the Dickies Arena Leadership Team. A Suites Supervisor reports to the Suites and Loge Box Management Team and holds a part-time, event-based position located within the Food and Beverage Department of Dickies Arena. Hours for this position fluctuate depending upon the arena event schedule.

QUALIFICATIONS:

• Must be a minimum 21 years of age.
• 1-2 years’ experience in a leadership role working in a fast-paced hospitality environment preferred.
• Candidate should be proficient in Microsoft applications (Word, Excel, PowerPoint, CRM, and Outlook)
• Possess excellent interpersonal skills and diplomacy.
• Possess excellent written and verbal communication skills.
• Ability to multi-task
• Strong attention to detail and proven customer service skills
• Exceptional organization and prioritization
• Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors.
• Ability to lift, push, and pull up to 50lbs.
• Flexible schedule – nights, weekends, and holidays
• Must be able to work in an environment with fluctuating temperatures.

Essential Duties (Include, but are not limited to the following):

• Responsible for ensuring quality and hospitality throughout the Suite Level of the arena.
• Responsible for communication between counter parts of the department
• Responsible for organization and preparation of events
• Responsible for assisting in closing out financials per event and ensuring correct billing takes place.
• Responsible for supervising team members on non-event and event days
• Direct any other inquiries (not regarding food and beverage) to the correct entity and/or personnel.
• Monitor and maintain food quality.
• Assist management with monitoring department by maintaining policies and procedures, upholding safety, and sanitation standards, and ensuring a positive atmosphere for team members and guests.
• Maintain, resolve, and enforce cash handling policies and procedures.
• Monitor and enforce safe alcohol policies and procedures.
• Monitor and maintain inventory control and product requisition.
• Have full knowledge of food and beverage menu items and accompaniments.
• Responsible for reporting “important” information to staff
• Be comfortable with the arena and know how to navigate personally, as well as assist guests.
• Support any other Food & Beverage departments as needed.
• Support any other tasks as assigned by the Dickies Arena Leadership Team

Competencies

• Communication Proficiency
• Ethical Conduct
• Leadership
• Problem Solving/Analysis
• Strategic Thinking

Supervisory Responsibility

Exercises general supervision over clerical, administrative and professional staff assigned to the department.

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

While performing duties of this job, the employee is frequently required to multi-task under time limits and with moderate to high pressure situations. Position requires constant attention to details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires frequent use of interpersonal skills with internal and external clients. Employee will frequently communicate via radio and in-person with others and exchange accurate information. This position requires employee to frequently work both independently or as part of a team. Position also requires being able to recognize and resolve conflicts, by being able to openly communicate with clients.

Physical demands:

While performing the essential functions of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone, radio and in-person with others and exchange accurate information. Employee will regularly spend most of their shift standing and walking, traversing stairs, with limited to no sitting. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds. As business, maintenance, operations or emergency situations require, employee may sporadically assist in lifting/moving 100 lbs. or more. Employee must be comfortable with raised volume and/ or dark lighting in specific event settings.

Work environment:

The duties of this position are performed primarily indoors but do require frequent movement in and out of controlled temperature units such as refrigerators and/or freezers. The noise level in the work environment is usually moderate, with the exception of event days, where the sound levels may be higher than moderate. Employee will be occasionally exposed to outdoor weather conditions, year-round. Employee will be exposed to and working in extreme temperatures when utilizing various pieces of equipment.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Disclaimer:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.