Food & Beverage: Rodeo Box and Club Seat Server (Part-time)

Trail Drive Management Corporation – Dickies Arena of Fort Worth, TX

Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC).

Dickies Arena hosted 172 events in our last fiscal year and has been nominated for Arena of the year by both the Academy of Country Music and Pollstar Magazine in 2022 and 2023. The arena now ranks 2nd in gross ticket sales and attendance in Billboard Magazine’s Worldwide Boxscore Midyear chart among venues of similar size. Our team is growing, and we are looking for energetic and motivated individuals to join us on the journey!

Reports to: Manager of Concessions

Job Description :

Servers are responsible for delivering exceptional hospitality and promoting positive guest interactions while serving guests in a friendly and efficient manner and the general support of the in-seat service experience on the Rodeo Box & Club Levels of Dickies Arena. This is a seasonal part-time, event-based position located within the Food and Beverage Department of Dickies Arena. Hours for this position fluctuate depending upon arena event schedule.

QUALIFICATIONS:

• Must be a minimum 18 years of age.
• 1-2 years’ experience as a server
• Previous arena experience preferred but not required.
• Ability to multi-task
• Strong attention to detail and proven customer service skills.
• Exceptional organization and prioritization
• Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors.
• Ability to travel up and down stairs consistently during work shifts.
• Ability to lift, push, and pull up to 40lbs.
• Flexible schedule – nights, weekends, and holidays
• Possess excellent written and verbal communication skills.

Essential Duties (Include, but are not limited to the following):

• Respond to guests needs and requests.
• Have complete knowledge of all menu items and presentation.
• Have a complete knowledge of the available beer, wine, and cocktails.
• Show knowledge of arena FAQs including event, parking, and ticketing information
• Deliver professional, courteous, and efficient service to guests.
• Thoroughly complete all station set-up and breakdown responsibilities
• Present guests with check and settle payment in a timely manner.
• Understand responsible alcohol service and sanitation and food safety.
• Perform other duties as assigned.
• Adhere to all cash handling standards.

Competencies:

• Communication Proficiency
• Ethical Conduct
• Health and Safety
• Motivation
• Teamwork

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

While performing duties of this job, the employee is frequently required to multi-task under time limits and with moderate to high pressure situations. Position requires constant attention to details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires frequent use of interpersonal skills with internal and external clients. Employee will frequently communicate via radio and in-person with others and exchange accurate information. This position requires employee to frequently work both independently or as part of a team. Position also requires being able to recognize and resolve conflicts, by being able to openly communicate with clients.

Physical demands:

The ideal candidate will be able to work in an in-seat service capacity for 30 to 40 hours per week. Entire shift will be spent on feet or walking around concourse. Fast-paced work will be necessary, exerting up to 50lbs of force. Delivering orders will need to be done quickly and efficiently. Pushing a cart is required and can sometimes be heavy. Bending and lifting will be required regularly to deliver orders.

Work environment:

The duties of this position are performed primarily indoors but do require frequent movement in and out of controlled temperature units such as refrigerators and/or freezers. The noise level in the work environment is usually moderate, with the exception of event days, where the sound levels may be higher than moderate. Employee will be occasionally exposed to outdoor weather conditions, year-round. Employee will be exposed to and working in extreme temperatures when utilizing various pieces of equipment.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Disclaimer:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.