Manager of Restaurants and Clubs

Trail Drive Management Corp. – Dickies Arena of Fort Worth, TX

Dickies Arena is a 14,000-seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena hosts concerts, sporting events, and family entertainment, and is the new home to Fort Worth Stock Show rodeo performances.

Job Summary:

Trail Drive Management Corp (TDMC) is looking for a full-time Manager of Restaurants and Clubs. The Manager of Restaurants and Clubs leads a team of Full-Time Club operators and will oversee the successful execution of staffing of all Clubs/Restaurant/Bar positions, food & beverage menu development, payroll, budgeting, product ordering & stocking and event-based planning for 1 full service fine dining club/restaurant, 1 full service premium club/restaurant bar, 2 full service high trafficked club bars and 2 premium concessions style food stands. The Manager of Restaurants and Clubs will work closely with the Director of Premium Operations and culinary counterparts to ensure quality selections are executed and served impeccably on an event-by-event basis, with consideration to the anticipated guest demographic. This position is responsible for ensuring that exceptional hospitality is provided to premium seat owners/ticketholders, venue guests, and internal team members. They are also responsible for ensuring that alcoholic beverages are served safely and that food quality and sanitation standards are always maintained.

Essential Job Functions:

•Establish and enforce all Departmental Policies, while ensuring all Dickies Arena Policies are maintained

•Create, Train, and Drive event-based service formats and standards

•Partner with the Culinary team in the planning and development of all Clubs/Restaurants' menus

•Plan, Develop, Implement, and Execute beverage specials

•Partner with all venue sponsors/ partners and ensure compliance with all established partnership-related elements

•Partner with the Marketing team to drive the development of promotions to enhance the guest experience within the clubs/restaurant locations

•Ensure food quality in presentation and production throughout all Clubs/Restaurants

•Regularly review sales, costing, labor, and inventory through completion of event-based, weekly, monthly, and annual financial accountabilities

•Build and maintain the clubs/restaurant POS related and reservation systems to support the developing needs of the arena operations

•Maintain pertinent and relevant operational checklists and side work duties

•Assist in the hiring, training, staffing, and scheduling of all Clubs/Restaurant team member positions

•Engage with restaurant guests at their tables, and venue guests to ensure exceptional hospitality is always received for each event

•Engage with team members to ensure the standard of exceptional hospitality is always received and shown

•Assist with the resolution of all departmental guest service issues

•Follow and enforce policies associated with the safe service of all alcoholic beverages•Enforce, execute, and maintain all safety, security, and sanitation standards throughout the venue

•Support the mentorship and development of all Clubs/Restaurant supervisors and team members daily

•Thoroughly and accurately use all selected systems as appropriate for the position (Purchasing, Point-of-sale, Work Force Management, and more)

•Ensure the achievement of all financial goals within the Clubs/Restaurant department

•Conduct and oversee the ordering and inventory management aspects of the Clubs/Restaurant department

•Partner with the Director of Premium Operations to ensure successful food and beverage operations at Dickies Arena
•Work closely with other team members and other departments to ensure department-specific procedures, tasks, and goals are met, consistent and effective communication occurs, efficient operational performance, and a positive reputation of the venue within the market/ industry is maintained

•Other responsibilities and tasks as deemed appropriate by the Food and Beverage and Dickies Arena Leadership Team

•Performs other duties as assigned.

Qualifications:

•Must be a minimum of 21 years of age

•5+ years of experience in food & beverage operations with 3+ years in a supervisory/management capacity

•Experience in a sports and/ or entertainment venue, with Restaurant experience strongly preferred

•Experience in multi-restaurant service types; fast casual, fine-dining, etc., strongly preferred

•Previous experience leading large teams; inclusive of full-time supervisors and part-time team members (60+ strongly preferred)

•Experience leading teams

•Attention to detail

•Keyboarding skills and computer proficiency with software knowledge, including MS Office Experience, implementing and operating Point of Sale, online reservation portals (OpenTable, etc.), and purchasing related technology

•Experience with computerized workforce management software strongly preferred

•Excellent written and verbal communication skills•Solid organizational skills with the ability to handle multiple projects at one time

•Must be able to work extended shifts of 10 hours or more as business dictates

•Must be flexible with schedule and able to work different shifts

•Ability to work nights, weekends, and holidays

•English reading, writing, comprehension, math, and computer skills required

•Ability to taste and evaluate food and beverage products

•The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; determine the accuracy, neatness, and thoroughness of the work assigned; visual inspection involving small errors and/or operation of machines (including inspection); using measurement devices; and/or assembly parts at distances close to the eyes

•Able to communicate effectively with management, guests, and team members

•Ability to handle multiple tasks in a fast-paced, high-energy environment

Working Conditions:

•Employees will work in an environment with fluctuating temperatures

•Employees must have the ability to lift, push, and pull up to 100 lbs

•Employees will regularly spend their shift standing/walking, traveling stairs, with limited to no sitting

•Employees may be exposed to high noise levels and/or fluctuating lights in event settings

•Employees may be exposed to sharp objects, machines with moving parts, heat from ovens, burners, steam, trays, etc

•Must be able to reach, lift, stoop, bend, and perform extensive standing and walking (including stairs) throughout the shift

•Ability to use hands in using office equipment, including the computer system

•Ability to express or exchange ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly

•Ability to perceive the nature of sounds at normal speaking levels with or without correction.

•Ability to receive detailed information through oral communication, and to make discriminations in sound. •Ability to talk and hear to conduct phone and radio correspondence

Other Duties:

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.