Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena, opened in November 2019, hosts concerts, sporting events and family entertainment, and is the new home to Fort Worth Stock Show rodeo performances.

Reports To: Director of Operations

Supervises: Coordinators, Supervisors, Full Time & Part Time Building Attendants

Job Description : The Changeover Manager is responsible for oversight and management of Building Changeover and Event Day Operations at Dickies Arena.

RESPONSIBLITIES:

• Oversee all aspects of Building Changeover/Set-up & Tear Down for events, Event Day Operations as well as crowd & risk management, fire & life safety and ADA compliance.
• Know and guarantee all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules & regulation on emergency procedures are followed. Serve as Operations designee to the Dickies Arena Safety program to train all employees on fire & life safety and emergency procedures.
• Maintain up to date Safety Data Sheets (SDS) on all materials related to the Operations Department. Provide proper training for staff to locate and understand how to read the SDS.
• Regular inspection of building conversions/changeovers, set-ups, daily housekeeping rounds, post event cleaning as well as industry standard safety compliance.
• Develop, organize and prioritize workflow, checklists, preventative maintenance & work order procedures as well as other operating procedures to ensure department efficiencies that conform to Trail Drive Management Corp. standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client & facility through utilization of technology driven solutions.
• Manage subordinate supervisors who oversee employees in the various functions of Changeover, Event Day Operations & Housekeeping.
• Oversee department scheduling to ensure proper coverage for changeovers, daily activities, event set-up & tear down and other special projects.
• Manage and oversee Time and Attendance for the Operations staff including reviewing and approving hours, wages, proper allocations to events, projects, etc. and proper payroll submissions.
• Conduct routine staff meetings to discuss procedures, problems, policy changes, daily & event activity and any other department specific items.
• Responsibilities include interviewing, hiring & training employees; planning, assigning and directing work; appraising performance; rewarding and discipling employees; addressing complaints and investigate, analyze and resolve operational problems & complaints.
• Implement and train all employees on the operating procedures, preventive maintenance, schedules, emergency plans, and safety/risk management policies that conform to Trail Drive Management Corp.
• Assist in preparation and negotiation of service agreements as well as vendor proposals for materials purchases for department specific scopes of work.
• Assist in review and negotiation of contracts for compliance with event and/or government specifications, LEED compliance as well as Trail Drive Management Corp. requirements.
• Authorize the requisition of equipment and supplies within budget guidelines.
• Assist in preparation of the annual operating budget and make recommendations for annual capital improvement purchases and projects for long range repairs and improvements to the facility and grounds.
• Engage with the Dickies Arena management team in coordination of decision making for facility specific or event related items as well as department specific procedures, tasks and goals including but not limited to President & General Manager, Director of Finance, Director of Marketing, Director of Food & Beverage.
• Maintain an effective working relationship with vendors, clients, exhibitors, patrons and others encountered in the course of employment.
• Work closely with other team members and other departments to ensure department specific procedures, tasks and goals are met including but not limited to Chief Engineer and Engineering department, Event Managers, Security & Safety Manager, Parking Service Manager & Parking Department, IT Department, Sales & Marketing Department, Finance Department and HR.
• Assist Parking Department with Operational specific functions including but not limited to routine housekeeping, deep cleaning, post event cleaning, preventative maintenance inspections, equipment set-up and tear down and other parking specific items as assigned.
• Assist Landscaping and Grounds crew with daily tasks as well as other projects as assigned.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree from an accredited four-year college in Hospitality, Management or Maintenance Engineering and/or equivalent work experience.
• Must be knowledgeable with all applicable laws, codes, ordinances, safety precautions, sound risk management practices and emergency procedures related to facility management.
• 10+ years of experience in facility maintenance including 5+ years in a supervisory/management capacity.
• 5+ years’ experience in management and/or supervisory position of public assembly facilities.
• Any experience and/or training in the public assembly facility management industry is a plus.
• Must have a state of Texas motor vehicle license.
• Demonstrate knowledge in operational procedures, facility rigging capabilities, industry terminology, event-related services and technical requirements for the types of events anticipated at the facility.
• Demonstrate knowledge of practices and procedures related to event set-up/conversions/changeover; typical methods and techniques for cleaning and maintaining the facility equipment; and proper use and care of hand and power tools.
• Demonstrate ability to carry out tasks in a reliable, productive and expedient manner and be able to adhere to strict deadlines.
• Keyboarding skills and computer proficiency with software knowledge including MS Office
• Experience in Computer Aided Drafting (CAD) programs.
• Experience implementing and operating a computerized maintenance management system (CMMS)
• Excellent verbal and written communication skills
• Demonstrate ability to prioritize tasks in a fast-paced environment.
• Ability to be exposed to adverse weather conditions when required to work outside.
• Ability to be on your feet for long periods of time.
• Ability to work nights, weekends and holidays as business is called for.
• Self-motivated with strong client relations and staff management skills
• Ability to work independently and in a team environment.
• Superior customer service experience.
• Ability to develop effective working relationships with internal and external parties.
• Ability to operate equipment such as light trucks, pallet jacks, forklifts, boom lifts or other light power drive equipment.
• Understand and work from general instructions, specifications, sketches as well as ability to read and comprehend blueprints, drawings, construction submittals and specifications and other related materials.

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

• While performing duties of this job, the employee is frequently required to multi-task under time limits and with moderate to high pressure situations. Position requires constant attention to details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time; This position also requires frequent use of interpersonal skills with internal and external clients. Employee will frequently communicate via radio and in-person with others and exchange accurate information. This position requires employee to frequently work both independently and as part of a team. Position also requires being able to recognize and resolve conflicts, by being able to openly communicate with clients.

Physical demands:

• While performing the essential functions of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds. As business, maintenance, operations or emergency situations require, employee may sporadically assist in lift/move 100 lbs. or more.

Work environment:

• The duties of this position are performed primarily indoors. The noise level in the work environment is usually moderate, except for event days, where the sound levels may be higher than moderate. Employee will be occasionally exposed to outdoor weather conditions, year-round.